We're here to help. Choose the contact method that works best for you.
Email support
Send us a message at support@webalytics.io. Include as much detail as possible — your Site ID, what you were trying to do, and what happened instead. The more context you give, the faster we can help.
Response times:
- Free plan: 3–5 business days
- Pro plan: within 24 hours (business days)
- Team plan: within 8 hours (business days)
Live chat
Live chat is available Monday to Friday, 9am – 6pm EST. Click the chat icon in the bottom right corner of your dashboard to start a conversation. If no agents are available, your message is converted to an email ticket automatically.
Security issues
To report a security vulnerability, email security@webalytics.io directly. Do not report security issues through the standard support channel. We review all security reports within 48 hours.
Business & partnership enquiries
For enterprise pricing, partnership opportunities, or press enquiries, contact hello@webalytics.io.
Billing enquiries
For billing-specific questions, email billing@webalytics.io or go to Settings → Billing in your dashboard for self-serve options. See also: upgrade/downgrade, cancel subscription, payment methods.
Mailing address
Webalytics Inc.
123 Analytics Way
San Francisco, CA 94105
United States